Postage and Delivery:
All our items are posted within 24 hours of cleared payment received (weekend and bank holidays excluded).
In general, we use Royal Mail for our deliveries:
UK customers: Royal Mail First Class - Postage cost: £3.50 - delivery aim within 1-2 working days from dispatch. Free UK postage for orders over £25.00.
European customers: Royal Mail Airmail - Postage cost £4.50 - delivery aim within 3-5 days from dispatch
Rest of the World: Royal Mail Airmail - Postage cost £4.50 - delivery aim within 3-5 days from dispatch
Please note that these delivery estimates are not guaranteed and are guidelines issued by Royal Mail.
For UK orders over £30 we may send the order recorded signed for at no extra cost to yourself.
For International orders over $40 or 40 Euros we may send the order with Royal Mail International Signed For at no extra cost to yourself.
Please note that once our orders have been dispatched, they are in the hands of the postal service and we can therefore not be held responsible for any delays.
Please do not hesitate to contact us if you have any questions or concerns about dispatch and delivery or if you require any special arrangements such as special gift boxing, special delivery or any other assistance you would like. We are very happy to help.
We offer a no-quibble money back guarantee. We are sure you will love our items, but if you are not completely happy for whatever reason, we accept returns within 14 days from date of purchase. Please return your order in its original packaging to our address:
53 Farnborough Avenue
Please make sure you contact us before sending the item so we can expect its arrival and organise either a replacement or refund. The easiest way is to email us on firstname.lastname@example.org or using the contact form on this website.
We will refund or replace within 5 working days of receipt of the returned item(s) to the same payment method used for purchasing your order, so we advise to send your item recorded (signed for) if the value of the order exceeds £30 ($40, 40Euros).